Privacy Policy

Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information

When you interact with us on our website or contact us via WhatsApp, we may collect:

  • Name
  • Phone number
  • Email address
  • Any additional information you provide voluntarily, such as health inquiries or product preferences.

Automatic Information Collection

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (e.g., pages visited, time spent on each page)

This information helps us improve our services and is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use your information to:

  • Communicate with you via WhatsApp for order confirmations, customer support, and promotional offers (if opted-in).
  • Process orders and manage your account.
  • Improve our website and personalize your experience.
  • Comply with legal obligations and enforce our policies.

3. WhatsApp Communication and Data Sharing

When you interact with us via WhatsApp, we may collect and process your information as part of our customer service and order management. By contacting us via WhatsApp, you consent to receive messages from us, such as order updates and promotional offers.

We comply with WhatsApp's data privacy and usage guidelines, and any data shared on WhatsApp is handled securely in accordance with this Privacy Policy and applicable laws.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Upon request, we will delete or anonymize your personal information unless retention is necessary for legal or legitimate business purposes.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in providing services, such as payment processing and delivery.
  • To comply with legal requirements if we are required by law to disclose information.
  • With your consent, if you have agreed to additional sharing for specific purposes.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

  • Access to your personal information and request a copy of it.
  • Correction of inaccuracies in your information.
  • Deletion of your personal information, subject to legal exceptions.
  • Objection to processing, or restriction of processing of your data in certain cases.
  • Withdrawal of consent for data processing activities where consent is the legal basis.
  • To exercise any of these rights, please contact us using the information provided in Section 10.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies help us understand user preferences and improve the website's functionality. You can manage your cookie preferences through your browser settings.

8. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no electronic transmission or storage method is entirely secure, and we cannot guarantee absolute security.

9. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will post the updated version on this page and update the "Last Updated" date at the top. Continued use of our website and WhatsApp services after changes are posted constitutes acceptance of the revised Privacy Policy.

10. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your privacy rights, please contact us:

Email:  info@starcinepharmacy.com

Phone:   04712363111, 8086202077

Address: TC 37/3134(3), Opposite Devi Temple, Kundamanbhagam, Vattiyoorkavu.P.O, Trivandrum,  Pincode: 695013

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