Terms and Conditions

Terms and Conditions

Last Updated: 05-11-2024

Welcome to Starcine Pharmacy. By accessing or using our website (http://starcinepharmacy.com/) and/or interacting with us via WhatsApp, you agree to the following Terms and Conditions. These terms govern your use of our services and your interactions with us, including any communication through WhatsApp. Please read these Terms and Conditions carefully.

1. Acceptance of Terms

By accessing our website or contacting us via WhatsApp, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our services.

2. Use of WhatsApp for Communication

We use WhatsApp Cloud API to facilitate communication with our customers. By contacting us via WhatsApp, you consent to receive messages from us for purposes such as:

  • Order confirmations and updates
  • Product recommendations and promotions
  • Customer support and inquiries

All communications are for informational purposes and are not a substitute for professional medical advice, diagnosis, or treatment. For detailed consultations, please contact us directly via phone or email.

3. Privacy and Data Collection

Data Collection

When you interact with us via WhatsApp, we may collect certain personal information, including your phone number, name, and any additional information you voluntarily provide. This information will be used solely for the purposes of facilitating communication and enhancing your experience with our services.

Data Use

Your data will be handled in compliance with applicable data protection laws. We do not share your personal information with third parties without your consent, except as required by law.

Data Security

We prioritize the security of your data. While we implement industry-standard security measures, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

4. User Responsibilities

You agree to:

  • Provide accurate and current information.
  • Maintain confidentiality and avoid sharing sensitive information (e.g., personal health details) via WhatsApp.
  • Use our services in compliance with all applicable laws and regulations.

5. Prohibited Uses

You may not use our website or WhatsApp services to:

  • Violate any laws, regulations, or our terms.
  • Send unauthorized, unsolicited, or spam messages.
  • Share any content that is harmful, offensive, or violates privacy rights.

Failure to comply with these prohibited uses may result in termination of access to our services.

6. Limitation of Liability

Starcine Pharmacy shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • The use of our website or WhatsApp communication.
  • Errors, inaccuracies, or delays in our WhatsApp responses.
  • Any technical issues with the WhatsApp platform itself.

Our WhatsApp communications are provided as-is and for convenience only. For critical issues, please contact us via phone or visit our physical locations.

7. Intellectual Property

All content provided on this website, including text, graphics, logos, and images, is the property of Starcine Pharmacy and is protected by applicable copyright laws. You may not copy, distribute, or modify any of our website’s content without our prior written consent.

8. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be updated. Continued use of our services following the posting of changes signifies your acceptance of those changes.

9. Opt-Out of WhatsApp Communications

If you wish to stop receiving communications from us via WhatsApp, please notify us by replying with the word “STOP” on WhatsApp. You may also contact our support team for assistance with opting out.

10. Contact Information

If you have any questions regarding these Terms and Conditions or your rights, please contact us:

Email:  info@starcinepharmacy.com

Phone:  04712363111, 8086202077

Address:  TC 37/3134(3), Opposite Devi Temple, Kundamanbhagam, Vattiyoorkavu.P.O, Trivandrum,  Pincode: 695013

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